Willow in the Winter do not offer refunds on the following, Change of mind or incorrectly chosen sizes, due to each item being handmade with so much love and time.
To ensure you choose the correct sizing feel free to contact us via email or our Facebook page and we can assist you further.
If you receive a faulty item, you are entitled to a full refund or replacement on the purchased item. Please contact us via email or our Facebook page for assistance. Refunds or replacements will not be given until the faulty item is received back by Willow in the Winter.
Thank you for your understanding.